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Learn moreTechnology-based solutions designed to meet the unique needs and challenges of the capital markets industry. These solutions encompass a range of software applications and platforms that facilitate various activities in capital markets, including trading, risk management, portfolio management, compliance, and reporting.
Dispute Resolution and Case Management
Developed Chargeback solutions providing businesses with a systematic process to manage and resolve disputes effectively. They streamline the case management workflow, allowing businesses to track and respond to chargebacks in a timely manner. These solutions centralize all relevant information and documentation related to the disputed transactions, enabling businesses to provide compelling evidence to support their case.
Advantages
- Efficient and organized dispute resolution process, reducing the time and effort required to respond to chargebacks.
- Increased chances of successfully disputing chargebacks with proper documentation and evidence.
- Enhanced customer service by proactively addressing disputes and seeking resolution.
Fraud Detection and Prevention
Incorporated fraud detection and prevention mechanisms to identify and prevent illegitimate chargebacks. They employ sophisticated algorithms and analytics to analyse transaction patterns, customer behaviour, and historical data to detect potential fraudulent activities. By identifying suspicious transactions early on,these solutions help businesses prevent chargebacks caused by fraudulent behaviour.
Advantages
- Reduced financial losses associated with fraudulent chargebacks.
- Enhanced protection against fraudulent activities, improving overall transaction security.
- Increased revenue retention by minimizing the impact of fraudulent chargebacks.
Chargeback Reporting and Analytics
Comprehensive reporting and analytics capabilities to help businesses gain insights into chargeback trends and patterns. These solutions generate detailed reports on chargeback volumes, reasons, and outcomes, allowing businesses to identify the root causes of chargebacks and take appropriate measures to address them. Analytics features enable businesses to monitor key chargeback metrics, track dispute success rates, and identify areas for improvement.
Advantages
- Better understanding of chargeback trends and patterns, enabling businesses to implement proactive measures to reduce chargebacks.
- Data-driven decision-making to address recurring chargeback issues and improve customer experience.
- Compliance monitoring and reporting, ensuring adherence to chargeback-related regulations and guidelines.