Natural Language Processing based BOT();

Problem Solved

Static BOT

Real Time Customer Support

No Intent or Sentimental Analysis

Solution

NLP based bot for understanding Intent

Machine Learning based for Sentimental Analysis

Multi Channel Integration (WhatsAPP, etc) with Core Systems with API Configurator

Benefits

Reduction of Operational Cost

Improved Customer Service

Quick Start with Self Built BOTS

Approach

Static BOT to SMART BOT

NLP Based Language Semantics Implementation

Algorithm Used

  • Sentiment Analysis
  • Parsey McParseface
  • TF-IDF algorithm
  • Stemming and Lemmatization
  • Naive Bayes algorithm
  • Long short-term memory