Cut customer onboarding time by 50% for a global retail + corporate bank
Delivered an Agentic AI onboarding assistant that automates document capture, KYC/AML checks, and system updates end-to-end.
Banking (Retail + Corporate) Case Study
THE CHALLENGE
What was holding them back
Operational pain
Manual KYC/AML verification created long queues and rework.
Business risk
Delays increased abandonment and raised compliance exposure.
Why tools failed
Legacy checks were disconnected, slow, and hard to audit.
CLIENT SNAPSHOT
About the client
THE SOLUTION
Our Banking (Retail + Corporate) Solution
OCR-First Document Intake
- Auto-extracted IDs, forms, and proofs into structured fields.
- Flagged missing pages and low-quality scans instantly.
Agentic KYC + Sanctions Screening
- Automated watchlist and sanctions screening during submission.
- Routed edge cases to reviewers with clear evidence trails.
Guided Onboarding Workflow Automation
- Step-by-step assistant reduced customer confusion and drop-offs.
- Smart task routing minimized back-and-forth and repeat uploads.
API Integrations Across Systems
- Synced verified data to core banking and CRM automatically.
- Eliminated duplicate entry with consistent data handoffs.
Compliance Controls and Traceability
- Role-based access ensured least-privilege handling of sensitive data.
- Audit logs captured every action for compliance reporting.
THE IMPACT
Measurable Results
faster onboarding
KYC completed in minutes for most applicants
fewer dropouts
smoother flow reduces abandonment during onboarding
compliance accuracy
consistent checks across documents and watchlists
fewer manual reviews
analysts handle exceptions, not every file
onboarding throughput
same team processes more applications daily
week time to value
pilot to production without disrupting operations
TECH STACK
