PET CARE + INSURANCE CASE STUDY
Boosted engagement 40% for a UK pet insurer
Delivered a mobile app that unifies policies, claims, pet health records, vet search, and treatment tracking in one experience.
40% higher engagement
25% fewer admin errors
1.3 M pets supported
Pet Care + Insurance Case Study
THE CHALLENGE
What was holding them back
Fragmented experience
No single place for pet records, claims, and care journeys.
Operational risk
Manual record-keeping increased errors and rework.
Tool failure
Disconnected systems could not support real-time, cross-device access.
CLIENT SNAPSHOT
About the client
Industry
Pet Care + Insurance
Geography
UK
Service
Application Development
Existing Tools
Disconnected pet records + manual admin workflows
THE SOLUTION
Our Pet Care + Insurance Solution
Unified Pet Health Profile
- Centralized pet health records in one verified profile.
- Treatment tracking to reduce missing or duplicate history.
Policy and Claims on Mobile
- Simple policy access with guided claim submission flow.
- Status visibility to cut customer follow-ups and confusion.
Vet Search and Care Access
- Built-in veterinarian search to reduce service discovery friction.
- Faster pathways from symptom to visit to treatment notes.
Cloud Backend for Real-Time Sync
- Cloud-based storage for secure, consistent data access.
- Real-time availability across devices for customers and teams.
Security and Data Reliability
- Structured validations to reduce human-entry mistakes.
- Controlled access patterns for sensitive pet and policy data.
THE IMPACT
Measurable Results
40%
Higher engagement through unified care access
25%
Fewer admin errors via structured records
99.9%
Availability aligned to standard cloud SLA
TECH STACK
Technologies Used
Java
Spring
Angular
Elastic DB
MySQL
