INSURANCE CASE STUDY

Accelerated Policy issuance for a Tier-I GCC insurer

We modernized a legacy insurance core into microservices and automated documents across policy & claims to unlock speed, scale and release agility.

40% Faster Issuance
3x Release Velocity
99.9% Service Availability
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THE CHALLENGE

What was holding them back

Policy Processing Bottlenecks

Slow policy processing due to tightly coupled modules and bottlenecks across underwriting, billing and issuance.

Product & Pricing Agility Gaps

Low market responsiveness because even small product or pricing updates require full regression and risky deployments.

Peak Load, Reliability & Technical Debt

Scaling and reliability limits during renewal spikes, alongside rising maintenance costs and accumulating technical debt.

CLIENT SNAPSHOT

About the client

Industry Insurance
Geography GCC / MEA (Qatar based operations)
Service Document Workflow
Existing Tools Legacy monolithic core, manual & fragmented document workflows

THE SOLUTION

Our Insurance Solution

Microservices Core Modernization

  • Split the monolith into domain services (policy, billing, claims, customer) for independent scaling
  • Reduced cross module dependency so one slowdown doesn't stall the entire flow
01

Event Driven Processing for Faster Workflows

  • Implemented asynchronous workflows for policy issuance and claims updates using streaming
  • Enabled near real time status updates across channels without blocking core operations
02

Automated Document Management for Insurance Ops

  • Integrated a centralized Codeboard DMS to auto-create, store and retrieve policy and claims documents
  • Standardized templates & routing to cut manual touchpoints and approval delays
03

Cloud Native Deployment & Observability

  • Containerized services for controlled rollouts, easier scaling and safer releases
  • Added full visibility with centralized logging and monitoring to reduce incident time
04

Identity, Access and Compliance Guardrails

  • Centralized authentication and role based access controls across services
  • Improved audit readiness through traceable service events and controlled data access
05

THE IMPACT

Measurable Results

40%

Policy issuance

faster during peak cycles

3x

Product updates

quicker without full redeploy

35%

Document Turnaround

faster for approvals

TECH STACK

Technologies Used

Java
Spring
Kafka
Docker
Kubernetes
LDAP
ELK
MySQL

What would 40% faster issuance unlock for your team?

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