FINTECH (FRAUD PREVENTION + CHARGEBACK RECOVERY) CASE STUDY
35% fewer chargebacks for a US fintech dispute team
Built an automated prevention + dispute management platform with real-time analytics dashboards.
35% fewer chargebacks
30% fewer fraud incidents
25% higher recovery
Fintech (fraud prevention + chargeback recovery) Case Study
THE CHALLENGE
What was holding them back
Operational pain
Disputes handled manually, slow and repetitive.
Business risk
Chargebacks + fraud directly cutting revenue and margin.
Tool failure
No unified workflow, poor visibility, delayed actions.
CLIENT SNAPSHOT
About the client
Industry
Fintech (fraud prevention + chargeback recovery)
Geography
USA
Service
Workflow Automation
Existing Tools
Spreadsheets + email threads + card network portals (manual tracking)
THE SOLUTION
Our Fintech (fraud prevention + chargeback recovery) Solution
Prevention Alerts Engine
- Proactive risk signals to catch disputes early.
- Merchant-specific alert rules and routing.
Dispute Workflow Automation
- Guided intake, evidence collection, and submission steps.
- SLA-based task ownership with handoffs.
Recovery Analytics Dashboards
- Live views for win-rate, loss reasons, and trends.
- Drilldowns by merchant, reason code, and time.
Role-Based Dispute Operations
- Access controls for teams, merchants, and reviewers.
- Standardized templates to reduce decision variance.
Audit-Ready Tracking Layer
- Full dispute timeline with action history.
- Secure logs for compliance and internal reviews.
THE IMPACT
Measurable Results
35%
Chargebacks
fewer within 90 days
30%
Fraud Incidents
reduction from smarter early alerts
25%
Recovery Rate
lift in dispute win-rate
40%
Dispute Cycle Time
faster evidence-to-submit flow
30%
Ops Effort
fewer manual touches per case
✓
Time to Value: 8-week rollout to measurable uplift
TECH STACK
Technologies Used
Proprietary Supercharge Framework
