Cut Pre-Underwriting Delays for a US Banking Institution
We built an automated pre-underwriting workflow that replaced manual document handling, approvals, and consent collection with a faster, more compliant digital process.
Banking and Lending Case Study
THE CHALLENGE
What was holding them back
Manual Pre-underwriting Dependence
Pre-underwriting depended heavily on manual document collection, internal reviews, and approval coordination.
Operational Bottlenecks
Slow, error-prone workflows created operational bottlenecks and increased turnaround time for loan processing.
Low Visibility and Consistency
Existing processes lacked the speed, consistency, and visibility needed to support better compliance and customer experience.
CLIENT SNAPSHOT
About the client
THE SOLUTION
Our Banking and Lending Solution
Workflow Automation
- Automated the pre-underwriting journey from document intake to review and approval.
- Reduced repetitive manual tasks that slowed down internal teams.
Digital Document Handling
- Centralized document collection and movement across the workflow.
- Improved visibility into pending files, status changes, and review stages.
Secure eSignature
- Integrated DocuSign for online signing and borrower consent capture.
- Helped the institution move away from slow, paper heavy approval cycles.
Accuracy and Compliance Controls
- Standardized process steps to reduce missed actions and manual errors.
- Supported a more reliable, audit friendly workflow aligned with compliance needs.
Faster Processing Experience
- Enabled quicker coordination between internal stakeholders involved in pre-underwriting.
- Improved response time for customers through a smoother digital journey.
THE IMPACT
Measurable Results
Processing efficiency
Reduction in pre-underwriting workflow time
Customer experience
Faster turnaround with digital signing
Compliance readiness
Improvement in process control
TECH STACK
